This document provides you with information about how we are handling, or are intending to handle, your personal information.
If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us.
How do we collect information from you?
We obtain information about you when you engage us to deliver our services and/or when you use our website, for example, when you contact us about our services or buy online.
What type of information do we collect from you?
The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address, telephone number, email address, your IP address, which pages you may have visited on our website and when you accessed them.
How is your information used?
In general terms, and depending on how you engage with us and as part of providing our agreed services we may use your information to:
- contact you by post, email or telephone
- understand your needs and how they may be met
- maintain our records in accordance with applicable legal and regulatory obligations
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Any staff with access to your information have a duty of confidentiality under the ethical standards that we are required to follow.
How you can access and update your information
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below. Security precautions are in place to protect the loss, misuse or alteration of your information. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your data will usually be processed in our offices in the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
We may occasionally contact you by post/email/telephone with details of any changes in legal and regulatory requirements, where applicable. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.
You can write or email us to obtain further details of the Personal Data we hold about you and the purposes for which we use it using the contact information below.
You may also have the right to require us to:
- Provide you with a copy of the Personal Data you have provided to us
- Update any inaccuracies in the Personal Data we hold
- Delete any Personal Data that we no longer have a lawful ground to use
- Where processing is based on consent, to withdraw your consent so that we stop that particular processing
- Object to any processing based on our legitimate interests unless our reasons for that processing outweigh any prejudice to your data protection rights
Any requests for additional information or to exercise your rights should be made in writing to the below contact details.
This privacy notice is available electronically on our website at www.playmonster.co.uk
Links to other websites
Our website contains links to other websites. This notice applies only to our website so when you access links to other websites you should read their own privacy notices.
Changes to our privacy notice
We keep this privacy notice under regular review and will place any updates on our website.
PlayMonster UK Ltd
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at
Information Commissioner's Office
Telephone - 0303 123 1113 (local rate) or 01625 545 745